Frequently Asked Questions
Everything you need to know about Genuine RAW apparel and service.
What makes Genuine RAW materials different?
We prioritize authenticity by using premium, sustainably sourced raw fabrics and high-grade organic cotton that feels better and lasts longer than standard fast-fashion materials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I ensure I pick the right size?
Each product page features a detailed 'True-to-Fit' size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
Do you ship internationally?
Yes, Genuine RAW ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.